Maximizing Bookings With Retention Strategies
How we helped Hive Photo increase repeat bookings and customer referrals with retention-focused automation.
The Story
Hive Photo offers high-end photo booth experiences, but they weren’t maximizing customer retention. They needed a structured retention strategy to increase repeat bookings and referrals. By implementing VIP customer flows and referral incentives, we helped them generate 26% more repeat bookings and drive more revenue from past clients.
The challenge
Since Hive Photo is a service-based business, their biggest challenge was keeping customers engaged after their initial booking. They had no structured follow-ups, and they weren’t capitalizing on referrals from past clients.
- Missed opportunities to re-engage past clients after an event.
- No structured referral or VIP program to encourage repeat business.
Low follow-up engagement after the first interaction.
Our Approach
We developed a customer-first retention funnel to re-engage clients, encourage repeat bookings, and drive referrals.
- Set up a VIP customer flow – We rewarded loyal clients and encouraged referrals.
- Optimized retention funnels – We created email & SMS follow-ups tailored for post-event engagement.
- Developed referral incentives – Customers were incentivized to refer Hive Photo to friends & businesses.
Organic transactions increased
Organic conversion rate improved
Increase new users from organic traffic
The Results
By creating an automated referral and re-engagement strategy, Hive Photo saw a significant increase in bookings and repeat customers.
- 42% of Total Revenue Now Attributed to Email Marketing
- 26% More Repeat Bookings
- 3.5X Higher Engagement with VIP Customers
- 19% Increase in Upsell Revenue from Existing Clients
- 36% Higher Open Rates for Follow-Up Emails
- 2.7X More Customer Referrals
+40 %
Ecommerce
growth
236 %
Increase in organic sessions
131 %
Increase in organic contact form submissions
