Driving More Repeat Sales With a Smarter Retention Strategy
How we helped Extracted increase email generated revenue by 389% in just 180 days.
The Story
Extracted had strong first-time sales from their ads, but they needed a way to keep customers coming back and convert the new added contacts who were interested in their supplements. They were missing out on recurring revenue because they lacked a structured post-purchase strategy, and they didn’t have flows to prevent lost sales opportunities.
With personalized email sequences, upsell flows, and SMS automation, we helped them grow repeat sales by 389% in just 180 days.
The challenge
Extracted was leaving money on the table by not nurturing their customers after the first purchase. Their marketing was too focused on new sales instead of retention, and converting their contact that haven’t been placed order yet.
- No structured post-purchase email flows – Customers weren’t being re-engaged.
- No upsell or cross-sell strategy – Missing chances to increase conversion.
- didn’t have flows to prevent lost sales opportunities.
- Underperforming subscription sign-ups – Customers weren’t converting to long-term buyers.
Our Approach
We built a full retention strategy to keep customers engaged and increase lifetime value.
- Created high-converting post-purchase flows – Follow-ups to drive repeat purchases.
- Introduced upsell & cross-sell automation – increase customer life time value.
- Optimized SMS marketing – Personalized offers & reminders for better engagement.
- New flows to prevent lost sales and overcome their prospects objections
Organic transactions increased
Organic conversion rate improved
Increase new users from organic traffic
The Results
By implementing a smarter retention funnel, we turned one-time buyers into repeat customers.
- 389% Increase in Repeat Sales in Just 180Days
- 26% Increase in Subscription Sign-Ups
- 141% More Sales in Abandoned Email flow
- 28% Higher Open Rates on Upsell Campaigns
- 35% Increase in Subscription Retention
- 3X More Revenue from Returning Customers
+40 %
Ecommerce
growth
236 %
Increase in organic sessions
131 %
Increase in organic contact form submissions
