Hive Photo

 Hive Photo – Maximizing Bookings With Retention Strategies

How we helped Hive Photo increase repeat bookings and customer referrals with retention-focused automation.

The Story

Hive Photo offers high-end photo booth experiences, but they weren’t maximizing customer retention. They needed a structured retention strategy to increase repeat bookings and referrals. By implementing VIP customer flows and referral incentives, we helped them generate 26% more repeat bookings and drive more revenue from past clients.

The Challenges

Since Hive Photo is a service-based business, their biggest challenge was keeping customers engaged after their initial booking. They had no structured follow-ups, and they weren’t capitalizing on referrals from past clients.

Missed opportunities to re-engage past clients after an event.

No structured referral or VIP program to encourage repeat business.

Low follow-up engagement after the first interaction.

Our Approach

We developed a customer-first retention funnel to re-engage clients, encourage repeat bookings, and drive referrals.

  • Set up a VIP customer flow – We rewarded loyal clients and encouraged referrals.
  • Optimized retention funnels – We created email & SMS follow-ups tailored for post-event engagement.
  • Developed referral incentives – Customers were incentivized to refer Hive Photo to friends & businesses.

The Results

By creating an automated referral and re-engagement strategy, Hive Photo saw a significant increase in bookings and repeat customers.

42% of Total Revenue Now Attributed to Email Marketing
 26% More Repeat Bookings
 3.5X Higher Engagement with VIP Customers
 19% Increase in Upsell Revenue from Existing Clients
 36% Higher Open Rates for Follow-Up Emails
 2.7X More Customer Referrals